- May 2020 update
- Returning a faulty or incorrect item?
- Returning an unwanted item?
- Want to exchange an item?
- Need a new return note?
- Need a new returns label?
HYPE N’ CHIC Returns Policy Update - What's going on?
First, we've extended the time you get to make a return and get a refund from 20 days to 30 days!
But please, keep in mind that returns should be made within 30 calendar days from the day it has arrived at your door! Also, keep in mind that sales made through sales period and any items purchased with a discount, returns should be made within 14 days from the day it has arrived at your door!
We've also added in a fair use change to the policy. We know the vast majority of you are awesome and loyal customers but sadly, there are a few people who are spoiling the fun e.g. some people are ordering and returning loads (way, waaaaay) more than even the most loyal HYPE N’ CHIC customer would order and some are wearing their HYPE N’ CHIC purchases out and about, then returning them for a refund. By cutting down on wasteful and unnecessary returns by people taking advantage (not in a good way) of our delivery offer (free to ALL countries for purchases more than €100), we can maintain our great prices and service, do our bit to help the environment and look into ways of making your HYPE N’ CHIC experience even better!
We get that some of the news headlines sound a bit scary, but if you read the policy, you'll see this change is really unlikely to affect you.
So please don't worry, we've got you - you can still buy more than one size or colour, and yes, you can totally make returns if you don't like something or it doesn't look or fit right.
Just to add, we've always said that someone can't buy and then wear clothes out and about and then send them back to get a refund - that's not anything new - it's just super cheeky!
Thanks for being an awesome HYPE N’ CHIC customer and read on for the full Returns Policy.
Returning a faulty or incorrect item?
Click here for more information on faulty items, or click here for more information on incorrect items.
Returning an unwanted item?
We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition (unworn, unwashed, tags attached), we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 30 calendar days of the item being delivered to you or available for collection, we'll give you a full refund by the way of the original payment method.
We aim to refund you within 10 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Can I exchange my item?
We don’t offer exchanges but you can still return your order to us. If you would like a different size or colour, please return your unwanted item and place a new order.
Proof of postage
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
Keep it clean
Some items can't be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return underwear, swimwear, makeup/Face + Body products or any items marked with a '+' next to the product name, please do not remove the original wrapping/seal for hygiene reasons.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They'll give you a returns label although you'll be responsible for the cost of returning the goods to us.
Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.
Can I exchange my item?
We don't offer exchanges on orders placed. If you would like a different size or colour, please return your unwanted item and place a new order.
Need a new return note?
No problem - just print one off from the attachments section.
Need a new returns form?
to print a new form